Refund policy

Effective Date: [18/2/2026]


At LIROZA HANDICRAFT WORKS, customer satisfaction is important to us. Please review our policy carefully before placing your order.


1. Customized / Personalized Items

 

All personalized and custom-made products are created specifically for each customer.


Therefore, we do not accept returns or exchanges for customized items unless:

 

  • The item arrives damaged

  • The item is defective

  • The item received is incorrect (wrong name, design, or product)

2. Reporting an Issue

If you receive a damaged, defective, or incorrect item:

 

  • You must contact us within 48 hours of delivery

  • Email: lirozahouse@gmail.com

  • Include your order number and clear photos of the issue

 

Failure to report within 48 hours may result in rejection of the claim.

3. Resolution Options

After reviewing your claim, we may offer one of the following:

 

  • Replacement of the product

  • Correction of the customization error

  • Partial or full refund (if replacement is not possible)

 


The resolution will depend on the nature of the issue.

4. Non-Returnable Items

 


We do not accept returns for:

 

  • Change of mind

  • Incorrect spelling submitted by the customer

  • Incorrect customization details provided by the customer

  • Slight color differences due to screen display variations

 

5. Refund Processing

 


If a refund is approved:

 

  • Refunds are issued to the original payment method

  • Processing time may take 5–10 business days depending on the payment provider

6. Shipping Fees

Shipping fees (if applicable in the future) are non-refundable unless the return is due to our error.